AstronEra provides a recurring subscription service granting access to our Astronomy hub. This hub includes the latest news, company profiles, job listings, events, and other content specific to the astronomy and space-tech industry. Subscriptions are available on a monthly or annual basis.
We offer a 7-day refund period from the date of your first purchase. If you are unsatisfied with our service, you may request a full refund within this period.
For subsequent renewal payments, we offer a 5-day refund period from the date of renewal.
Approved refunds will be processed to the original payment method used for the purchase. Please allow 5-7 working days for the refunded amount to reflect in your account.
We do not offer partial refunds for any portion of a subscription period.
Subscribers may cancel their subscription at any time.
Upon cancellation, the subscription will remain active until the end of the current billing cycle. No pro-rata refunds will be issued for the unused portion of the subscription period.
There are no fees associated with cancellation.
To request a refund or cancel your subscription, please contact our support team through one of the following methods:
AstronEra uses Razorpay to process all payments, including both domestic payments within India and international payments.
This refund and cancellation policy applies equally to all subscribers, regardless of their geographical location.
AstronEra reserves the right to modify this policy at any time. Any changes will be communicated to subscribers and posted on our website.
AstronEra complies with all relevant Indian laws and regulations, including but not limited to:
All international transactions are conducted in accordance with the Foreign Exchange Management Act (FEMA) and relevant guidelines issued by the Reserve Bank of India (RBI).
We use RBI-authorized payment gateways to process international transactions and ensure compliance with RBI's KYC norms and Liberalized Remittance Scheme (LRS) regulations.
We adhere to GST regulations for international transactions, including the correct application and documentation of GST for services provided to international customers.
We comply with the Information Technology Act 2000 and RBI's data localization guidelines to protect and secure payment information.
By subscribing to AstronEra, you acknowledge that you have read, understood, and agree to comply with all applicable Indian laws and regulations related to international payments.